When can I receive the order if I place an order?

It usually only takes 3-5 days.

How about if there is any defect in my order?

If our product has defects, we can send you a new product after you shoot a video to confirm it. We have a 30-day return or exchange policy.

How Can I send payment?

We support credit card payment and PayPal payment. For wholesale orders, we also support T/T transfer. It should be noted that we do not accept cheque payment.

Where is it ship from?

We have stock of this product in the United States and it is shipped from the United States.

how much does it weigh?

Portable speaker itself weigh about 1.03 pounds.

Pacakge:
Unit Weight: 2.33 pounds
Dimensions: 10.748 x 9.055 x 2.795 inches

how many hours it runs after fully charged?

For S92 Pro Speaker, it could run about 6 to 8 hours after fully charged, and for U8 wireless mic, it could run about 2 to 3 hours.
Kindly be noted that the actual working time will depends on how you use them.
Thank you.

U5 Handheld Microphone stopped pair with speaker?

Turn on speaker and long press the UHF button until red lights flashes, then turn on U5 handheld mic, quick triple click power button, speaker red lights becomes constantly red means pair successfully.

Static and interference?

Please kindly be noted that electronic pa speaker equipment may be interfered by other signals in the same frequency band, by changing the UHF frequency will fix this issue easily, to do that, just please disconect microphone with speaker, then repair them manually.

U8 Headset Microphone stopped pair with speaker?

Turn on speaker and long press the UHF button until red lights flashes, then turn on U8 headset mic, do a press on the small silicone button wifi on the mic, speaker red lights becomes constantly red means pair successfully.